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About FirstAssist Rehabilitation Solutions

FirstAssist has built an enviable reputation over 15 years for delivering outcome-focused and evidence based rehabilitation services, designed to meet the needs of the injured person and our clients.  

Our client base includes many of the UK’s leading insurers, claimant and defendant solicitors, claims handling companies and self insured corporations.

We are independent with no insurer ownership and work in accordance with the Rehabilitation Code of Best Practice.

As a leading health and wellbeing provider, we have vast experience of delivering multi-disciplinary and cost effective recovery programmes that achieve the best resolution as early as possible.  Our clinical and specialist case managers manage the full range of injuries from straightforward musculoskeletal conditions through to the most severe injuries requiring both medical and vocational input.

At FirstAssist, we believe that effective rehabilitation outcomes are only achieved by taking a holistic approach to the injured person and their needs and objectives. We apply a biopsychosocial model allied to interventions founded on evidence based practice.

There is a substantial body of research demonstrating that by addressing all facets of the recovery process - including physical, psychological and environmental aspects - are the best outcomes are achieved.

The FirstAssist Difference

  • Partnership and clear communication
    Between FirstAssist, the injured party, their representatives, the compensator and, crucially, other influencers (NHS, employer and family)
  • Continuity of care
    The same case manager throughout with direct contact details for your case manager
  • Structured initial assessments
    Always conducted by a senior clinician whether by telephone or face to face.
  • Evidence based practice 
    Used to identify any potential flags and barriers to rehabilitation followed by a report with our recommendations
  • Goal orientated rehabilitation action plan
    In every case to ensure that all stakeholders have aligned objectives
  • Ease of use
    Referring a case to us is simple - Download a referral form, and email it to us.
    Refer by telephone on 0845 0710005 fax on 0845 0710006
    By post to

    FirstAssist Rehabilitation
    32-42 High Street,
    Surrey CR8 2PP

    If you are an existing client please log in to our on-line referral service here.