The FirstAssist approach to the management of post accident psychological injury including Post Traumatic Stress Disorder (PTSD) includes:

• Telephone assessment by an appropriately BACP qualified counsellor employed by FirstAssist
• Referral for a face to face psychological assessment
• Provision of initial report, recommendations and a goal orientated rehabilitation action plan
• Ongoing management of recovery programmes
• Update and final reports as appropriate

Outcomes

• 24/7 telephone counselling services
• Support during a period of ‘watchful waiting’
• Self help programmes with telephone support and access to our market leading online, interactive health and recovery portal with recovery and health focused programmes including stress management
• Provision of face to face psychological assessments
• Psychological treatment programmes including Cognitive Behavioural Therapy (CBT) and Eye Movement Desensitisation and Reprocessing (EMDR)
• Signposting to emergency support – A&E/GP

For Each and Every Case, we Provide:

• Initial assessment
  A telephone assessment by an appropriately qualified clinician
• Rehabilitation plans
  We will provide a goal orientated rehabilitation action plan with anticipated outcomes, costs and timescales agreed by all stakeholders
• Dedicated case managers
  All cases are managed from beginning to end by the same case manager managing a multi-disciplinary team
• Ongoing communication
  Our dedicated case manager ensures that all parties are kept up to date with progress throughout the life of the case