Implementation forms the foundations of our service, so our qualified and experienced clinical account management team work in a partnership with clients to ensure smooth service implementation, optimum service delivery and invaluable management information.
Accurate and consistent data is invaluable in identifying particular patterns of absence and underlying causes. We provide unique reports to our clients, complete with trends analysis and strategic recommendations for addressing the underlying causes of absence.
A corporate member of the Case Management Society of the UK, FirstAssist is committed to the delivery of quality case management through standards of best practice. FirstAssist also holds ISO EN 9001:2008 quality certification across all of our absence management, rehabilitation and occupational health services.
Where appropriate, we integrate with your existing specialist treatment services and health benefits/insurances, or your in-house occupational health service. Other services available by FirstAssist for a complete health and wellbeing approach include:
- Training for your management to ensure confidence in managing employee absence and wellbeing
- Counselling services or an EAP to provide support on mental wellbeing and work-life issues
- Management consultation and support
- Services to assist management when dealing with any absence related issue
- Access to fast-track treatment for musculoskeletal/psychological conditions
“FirstAssist was proactive in keeping us updated via email or phone, were great to deal with and fully supported us in terms of information and advice“