Our absence management service is delivered telephonically to ensure the most effective, consistent and efficient delivery. Access to face to face services are available as and when required.
Our approach offers:
- A standardisation of practice across all of our clients’ locations
- Recommendations based on ‘fit for purpose’
- Feedback that is goal orientated, time focused and written in a commercial and customer focused manner
- Feedback reports that are management reports, not medical reports
- Ongoing communication between line managers / HR and the case manager
- Advice on the barriers that are stopping an employee returning to work, not the diagnosis they have been labelled with
- Recommendations on whether the Disability Discrimination Act may apply and what reasonable adjustments need to be made
“It gave us the confidence to talk to the employee about returning to work sooner than she was planning, as FirstAssist confirmed that in their opinion, there was no reason as to why she could not attempt to return to work”
