Absent employees are required to contact our 24/7 Absence and Wellbeing Centre, where our team of health coaches log details of the employees absence, offer support and capture expected return to work details.
The key elements are:
- Capture of all absence data, trends and issues
- Immediate notifications to line managers, HR and other identified stakeholders
- Referral into the case management service on agreed triggers
- Supporting the return to work interview process of line managers
Early intervention is a key factor in managing the cost of absence and ensuring appropriate intervention. By recording data we can ensure appropriate cases are highlighted to HR at the earliest opportunity.
For businesses that don’t know, or are unsure of their cost of absence and the reasons for absence, this service provides a consistent and accurate way of identifying the true cost of absence, in addition to absence trends for the company or down to the departmental/divisional level.