All employees need to be able to engineer successful outcomes in workplace discussion through persuasion and influence rather than bullying or overtly aggressive behaviour.
The ability to facilitate difficult discussions within teams is an essential tool in a workplace behaviour toolbox. The skills required to gain consensus directly impact on employee performance and lead to a more productive and successful organisation.
Who should attend?
Anyone in an organisation as an introduction to the essentials of mediation.
What does it cover?
- The legal framework
- The principles and process of mediation
- The place of internal procedures and process
- Skills and techniques of mediators
- Value to the organisation of mediation
Who should attend?
For internal specialists, including HR, and managers or others who are involved in
resolving disputes early and before they become formal grievances.
Who should attend?
- Tools and techniques of mediation
- Positioning and structuring a mediation
- Skills and techniques of mediators including listening, handling emotions and questioning
- Framing the areas of conflict in a more positive context
Who should attend?
This is for those who are responsible for carrying out investigations in organisations as an independent and impartial investigator including writing up the results in a report which will withstand scrutiny from outside parties such as employment tribunals.
What does it cover?
- The role and skills of the investigator
- The collection and analysis of evidence
- Weighing evidence and reaching conclusions
- Writing up the report in a logical and clear way, using neutral language.